Strategic Account Director
Reason One is hiring! We are in search of a talented Strategic Account Director with healthcare experience to drive accountability, value, and outcomes for our health sector clients.
Healthcare is in a constant state of change and we’re seeking experienced individuals who understand the challenges faced by healthcare marketing & technology professionals. You’ll have an opportunity to join a growing B Corporation on a mission to improve digital access and equity in healthcare.
Your Responsibilities
As a Strategic Account Director at Reason One, your job is to create trusted, long-term relationships with accounts through strategic roadmapping, continuous improvement, and stakeholder engagement. You’ll advocate on behalf of our clients’ needs and objectives with our project teams and client-side decision makers.
In this role, you will:
Act as the main strategic and relationship point of contact for your client portfolio, empathizing with and advocating for their needs
Work closely with clients to plan and implement a digital roadmap aligned with business goals to strategically grow the account while balancing agency profitability and client outcomes
Proactively identify and act on opportunities for the client
Address client challenges in an effective and timely manner
Collaborate with practice leads, product managers, and marketing & optimization to create recommendations and deliverables that align with client objectives
Lead quarterly continuous improvement cycles to optimize clients’ digital properties, improve organizational governance, and manage a strategic backlog of their priorities
Be responsible for client retention, developing cross-selling opportunities and communicating our product and services
Stay abreast of industry and competitor trends. Regularly collaborate on new ideas and insights that benefit clients, and educate our internal teams
Deepen client relationships beyond primary contacts by mapping an organization’s strategic plans, stakeholders, and departments while regularly engaging with them
Develop strategic proposals for clients based upon data, research, and priorities in their digital roadmap
Lead agency teams in scoping projects, creating estimates, and writing contracts for new client work
Generate and prepare reports (monthly, quarterly, and annually) on the health of each client account, quarterly business reviews, profitability, digital roadmaps, and growth strategy
Participate in sales, business development, and marketing activities as needed providing industry and subject matter expertise in support of landing new accounts
Provide business and user analysis, as needed, across project initiation, discovery, and key project milestones
Enter project and opportunity information into the internal project management and CRM tool
Our must haves
5+ years of experience with account management in an agency environment AND/OR in a strategic management role within a health system
Excellent written and oral communication skills
Strong analytical, leadership, and facilitation skills
Able to confidently present and propose solutions to the team & clients
A persuasive, confident approach to projects and client relationships
Ability to respond to and mitigate issues with internal teams and clients
Keen attention to detail and budgetary restraints
Ability to draft complex statement of work and SLA contracts
Experience reporting on client KPIs and working with CRM tools
Experience with website implementation and development, system integrations, and online marketing strategies and tools
Experience managing multiple large-scale website and digital marketing projects at a time
Able to understand technical jargon and communicate with both technical and non-technical team members
Experience working with content management systems
The practicals
Location: This is a fully remote, work-from-home position. Candidates must be based in the US or Canada.
Core working hours: 9 AM - 5 PM EST
Start date: As soon as possible
Reporting: This role reports to Sean Kozey, President/Co-founder
Compensation package
Annual Salary ranges from $100,000 - $125,000 USD depending on experience and qualifications
Health, Dental and Vision Insurance
Life, Long Term Disability and Short Term Disability
Employee Assistance Program
Parental Leave plan
Laptop and peripherals (keyboard, mouse)
$200 home office stipend per year
$50 per month internet stipend
Paid sick leave (6 days annually)
Paid vacation leave (15 days annually)
Paid volunteer days (2 days annually)
Professional development opportunities like conferences and continuing education including a training allowance of $800 annually
FYI
You MUST be currently eligible to work in the US or Canada. No exceptions.
Applicants with disabilities who are qualified and selected for an interview will be accommodated upon request.
If we can offer reasonable accommodations to you in the application or interview processes, or if you have feedback on how we could improve the equity or accessibility of our recruitment, you are welcome to contact us with the subject line “Accommodation Request - Strategic Account Director application”. Please note that we are unable to respond to general status inquiries or other messages that are unrelated to accessing our hiring processes
Reason One is an equal opportunity employer. This means that we strive to make employment decisions at every point of the employment, from application to termination, based on merit. We want to have the most qualified person in every position. In addition, we believe an equitable, diverse and inclusive workplace is one where all workers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability, feel valued and respected.